Refund & Exchange Policy

Return & Exchange Policy

At SHINZ, we believe every piece of jewellery is a reflection of your unique story. We're dedicated to offering an experience that's as exceptional as you deserve. Kindly review our policy to understand how we handle returns and exchanges with care and clarity.

Quick Highlights

  • 15-day easy return or exchange from the date of delivery.
  • Items must be unused, undamaged, with original tags, labels, and packaging.
  • Contact us via WhatsApp or Call at +91 9560908917 for returns or exchanges.
  • Refund Timelines:
    • Prepaid: Refunded within 5–7 business days.
    • COD: Instant payout link (shipping charges are non-refundable).
  • Replacements dispatched within 24 hours post pickup.
  • Coins, idols, Rakhi products: Replacement only.
  • Personalised items & Naths (Nose Pins): Non-returnable unless damaged.
  • Order cancellation allowed within 1 hour of placing the order.
  • 360° unboxing video required for processing claims.
  • Basic tarnishing not covered unless recurring; rhodium used to minimize.
  • Return shipping charges (₹70–100) adjusted against refund.

1. Eligibility Checklist

  • Request return/exchange within 15 days of delivery.
  • Product must be unworn, unused, undamaged.
  • All labels and packaging must be intact.
  • Unboxing video must show defects/damage and shared within 24 hours.
  • Report damages with clear photos within 2 days.

2. Step-by-Step Return & Exchange Process

  1. Initiate Your Request:
    Contact us via WhatsApp/Call at +91 9560908917 or email shreejisilvers@gmail.com with:
    • Full Name
    • Order ID
    • Clear images (in case of damage/defect)
  2. Choose Your Return Method:
    Reverse Pickup:
    • Pickup in 48 hours of request
    • Max 3 attempts; failure cancels the request
    • Handover video recommended
    Self-Shipping:
    • If pickup is unavailable, ship via reliable courier
    • Mention Order ID and contact details clearly
    • Send tracking info via WhatsApp at +91 9560908917
    • We reimburse shipping charges up to ₹70

    Self-shipment Address:
    J-1108, Amrapali Silicon City, Sector 76, Noida U.P., PIN 201301
    Phone: 9560908917 / 9560915558

    Note: We are not liable for damage/loss during self-return.

  3. Quality Check & Refund:
    • Return reaches us in 6–7 days
    • QC within 24 hours of receipt
    • Prepaid refunds in 5–7 business days
    • COD refunds via instant payout link
    • Failed QC → item returned at customer’s expense

3. Replacement & Exchange Conditions

  • Applicable for sizing, quality concerns, or preference changes
  • Replacement shipped within 24 hrs post pickup
  • Coins, idols, Rakhi: Replacement only
  • Price difference handled accordingly:
    • If new item costs more → pay difference
    • If less → refund difference

4. Product Disclaimer

  • Colour may vary due to screen or lighting
  • Handcrafted items may show natural irregularities
  • Fit issues from preferences are not defects
  • Delays can occur beyond control
  • Unauthorized returns are ineligible for refund/exchange

5. Order Cancellation

  • Cancel within 1 hour via call or WhatsApp
  • If already dispatched → follow return policy
  • Missing delivery? Inform SHINZ support within 24 hours of confirmation

6. International Orders

We currently serve customers only within India. Any international orders will be auto-cancelled and refunded.

7. Customer Care

📍 Address: J-1108, Amrapali Silicon City, Sector 76, Noida U.P., PIN 201301
✉ Email: shreejisilvers@gmail.com
☎ Phone/WhatsApp: 9560908917 / 9560915558